We use our support portal to manage all repairs, returns, and general inquiries we get. If you've emailed Lacklands (or emailed you), it will have opened a new ticket in our support portal. This is to help us process your query and get it resolved as best as possible.
There are heaps of benefits for using our support portal so we'd really appreciate it if you gave it a shot, but if you'd prefer to just keep in contact through email thats absolutely fine.
Here's a bit more info on the benefits of using our portal if you're interested.