Support

For all other repairs, simply click New Support Ticket to log a new repair case with us. 

What information do we need from you? 

- A brief description of the fault

- Photos/videos to help us identify the issue

- Serial number of the unit (if there is one)

- A copy of the proof of purchase/receipt

Once you submit an online support ticket, you should receive a confirmation email with the unique reference number to confirm that we have received your query. This reference number can be used to keep track of your case and correspondences with us. 

After that hold tight and we should be in touch within the next business day to provide you with further instructions. As we manage a wide range of brands and products, we'll assess your case and advise the best course of action. 

P.S. If you haven't received a confirmation email, please be sure to check your email junk or spam folder! :)