When someone submits an order, if they happen to double-click the submit button, or if there's a slight delay after they submit it and hit the browser's back button and re-submit or refresh the page after they've pressed the submit button, it will send the same information twice to our system which will create two distinct orders with the same information in both.

If this has happened to you, you can either raise a ticket here in the support portal or email helpdesk@lacklands.co.nz with the problem and we will sort it out for you as soon as we can.