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What do I do if I receive my order twice?
Do I have to activate my support portal account?
Why doesn't my Lacklands password work for the support portal?
I am a private customer. Can I buy from you direct?
My product is incorrect, damaged, or missing.
DJI Aerial Products
Read before using your DJI aerial product: Warranty & Disclaimer.
Can I use waypoints to pre-programme my Phantom's flight path?
My quadcopter flips when I start it up.
The gimbal on my Phantom 2 isn't responding to remote.
Can I fly my Phantom and use Go Pro's wi-fi?
How do I know which Inca battery goes with which camera?
Basic Shipping Information.
Can I ship overseas?
What freight company do you use?
How to submit and send a repair
Submit request for repair.
Sensor cleans offered for Leica cameras
How to return a product.
I want to return a product
Condtions of returning an item
How to order a spare part
I want to order a part. Where do I start?
Can I return my spare part?
I received my order twice.