FAQ

What do I do if I receive my order twice?
When someone submits an order, if they happen to double-click the submit button, or if there's a slight delay after they submit it and hit the browser&#...
Tue, 24 Feb, 2015 at 12:48 PM
Do I have to activate my support portal account?
No. It is not strictly necessary to activate your support portal account if you do not wish to. However activating your account will give you access to extr...
Wed, 7 May, 2014 at 3:08 PM
Why doesn't my Lacklands password work for the support portal?
Our customer support portal is a separate entity from our company website. Products cannot be purchased form the support portal which is only used used for ...
Thu, 20 Apr, 2017 at 1:00 PM
I am a private customer. Can I buy from you direct?
Lacklands does not sell to the public, only business that have an account.
Thu, 20 Apr, 2017 at 1:00 PM
My product is incorrect, damaged, or missing.
Products that are incorrect, damaged, or missing must be bought to our attention via our helpdesk within 48 hours as this is within a reasonable period of t...
Wed, 25 Feb, 2015 at 12:29 PM