FAQ

Why did I get an email to activate my account?
We use our support portal to manage all repairs, returns, and general inquiries we get. If you've emailed Lacklands (or emailed you), it will have open...
Thu, 30 Nov, 2017 at 1:28 PM
I am a private customer. Can I buy something from Lacklands?
Unfortunately not. Lacklands represents a number of New Zealand's leading retail brands, servicing the needs of the retail industry. Because of oblig...
Fri, 1 Dec, 2017 at 11:44 AM
What is a ticket?
Each customer inquiry that we receive is allocated a ticket number in the Lacklands Support Portal. This is a reference number that we can use to track your...
Thu, 30 Nov, 2017 at 1:33 PM
Do I have to activate my support portal account?
No, you dont need to activate your support portal account, but we'd really like it if you did. Using our support portal will give you access to ext...
Thu, 30 Nov, 2017 at 1:21 PM
Why doesn't my Lacklands password work for the support portal?
Our customer support portal is a separate entity from our company website. Products cannot be purchased form the support portal which is only used used for ...
Thu, 20 Apr, 2017 at 1:00 PM